Account access
Use the secure help form if you have forgotten a password or cannot reach a product. We verify the requester before discussing an account or changing access.
Request account helpSupport and onboarding
A clear route to the right kind of help.
From evaluating a product to resolving an access or security concern, CoreCare keeps support requests connected to the relevant organisation and workspace.
Product support
Existing customers should use their agreed support route and include the product, affected workflow, time of the issue and a safe description. Never send passwords or sensitive records by ordinary email.
Send a general enquirySecurity concerns
Potential vulnerabilities or suspected account compromise are handled separately from general enquiries so the issue can be contained and assessed.
Email the security teamOnboarding
Prepare, validate, then go live.
The exact plan depends on the product, data and integrations. Scope, responsibilities and support targets are confirmed in the customer order and onboarding plan.
Map the workflow
Identify users, responsibilities, critical records and the day-to-day process.
Assess data
Review source quality, sensitivity, ownership and the validation needed after migration.
Configure and train
Prepare roles and workflows, then train the people responsible for approving live use.
Readiness review
Check access, core scenarios and agreed support routes before production launch.
Service expectations
Confirmed, not assumed.
Support availability, response targets, recovery objectives, backup arrangements and any out-of-hours cover are defined for the service being purchased. CoreCare does not present every product as having identical or round-the-clock cover unless it is agreed.
Data requests
Access, export and deletion.
For product records, contact your organisation’s administrator first because the customer normally decides how that data is used. Website privacy requests can be sent to privacy@corecaresystems.co.uk.