Product-by-product limits
What the guide plans mean for each product
These figures show the standard starting point for one product; your accepted quote confirms the price that applies to your organisation. “Client-type record” means the product’s main active operational subject. It is a service user in Care and an active guest/current stay in Campsites. Finance, Garage and POS use a workspace measure instead because a generic client count would be misleading.
| Product | Limited — £50/month guide | Unlimited — £150/month guide |
|---|
| Care | 5 active product users; 15 active service users; 2 GB | No configured active-user or service-user cap; 50 GB |
| Campsites | 5 active product users; 15 active guests/current stays; 2 GB | No configured active-user or guest cap; 50 GB |
| Finance | 5 active product users; one business workspace; 2 GB | No configured active-user cap; one product workspace; 50 GB |
| Garage | 5 active product users; one workshop workspace; 2 GB | No configured active-user cap; one product workspace; 50 GB |
| POS | 5 active product users; one hospitality workspace; 2 GB | No configured active-user cap; one product workspace; 50 GB |
What “Unlimited” does and does not mean
Unlimited means that the current entitlement has no configured active-user or client-record cap. It does not mean unlimited storage, support hours, locations, hardware, API traffic, external-provider charges, implementation work or third-party integrations. The 50 GB storage allowance, acceptable-use protections and the purchased product still apply. We will confirm unusual volume or integration needs before an order is accepted.
Changing or ending a plan
You can ask to upgrade for the next billing period. A downgrade is checked first so current users, records and storage are not put outside the new allowance. Monthly cancellation takes effect at the end of the paid billing period unless the accepted order says otherwise. Failed payments receive notice and a chance to correct the problem before access is restricted. Data export and deletion follow the customer terms, DPA and retention policy.
Scope and final price before payment
Each individual quote and order confirms the products, package saving, final price, workspace, users, implementation, support route, integrations and any product-specific variation. Hardware, card-processing charges, data-cleansing work and third-party services are not included unless expressly stated.