How we use your information.

Who we are

CoreCare Systems (“CoreCare”, “we”, “us”) provides the CoreCare software suite. Questions about this notice can be sent to privacy@corecaresystems.co.uk.

Information we collect

When you request a trial or contact us, we collect the details you choose to provide, such as your name, work email address, organisation, phone number, team size, preferred product and message. Our hosting and security providers also process limited technical information such as request time, network address, browser details and security events.

Why we use it

• To respond to enquiries and take steps you request before entering a contract.
• To arrange, operate and support a trial or customer workspace.
• To protect accounts, prevent misuse and maintain service reliability.
• To meet legal obligations and establish or defend legal claims where necessary.

We rely on steps taken at your request before a contract, performance of a contract, legal obligations and our legitimate interests in operating and protecting CoreCare, depending on the activity.

Who receives it

Information is available only to people and service providers who need it to operate the website, respond to you, provide the selected product or protect the service. We do not sell personal information.

How long we keep it

We keep information only for as long as it is needed for the purpose collected, to provide the service, resolve disputes, maintain security records and meet legal or accounting duties. You can ask us for the retention period that applies to a particular record.

Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or a portable copy of your personal information. You may also complain to the UK Information Commissioner’s Office. Contact us first if you would like us to look into a concern.

Contact

Email privacy@corecaresystems.co.uk. Please do not send passwords or sensitive product records by ordinary email.